At readforgepath.com, we strive to ensure a seamless and transparent shopping experience. Below is our detailed policy for returns, refunds, and exchanges, applicable to customers in the United States.
Return Policy
We offer a 15-day return window from the date you receive your order. To be eligible for a return, the item must meet the following conditions:
- The product must be unopened, unused, and in its original condition.
- It should be packed in the original packaging (if available).
- Returns are accepted for damaged or defective items. We do not accept returns for non-defective items due to personal preferences, change of mind, or incorrect selection. If you wish to return an item, please contact us at [email protected] to initiate the process and receive the return address.
Important Notes:
- Return Shipping Fees: Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect, or if we fail to meet our Speedy ($6.99) or Lightning Fast ($12.99) delivery commitments, in which case we will refund the shipping fee.
- No Restocking Fees: We do not charge restocking fees for eligible returns.
- Refund Processing: Returns are processed within 2-3 business days of receiving and inspecting the item. Refunds will be credited to the original payment method.
- Return Address: Please contact [email protected] to obtain the return address. Returns must be sent via USPS to the provided address.
- Holiday Extensions: During holiday seasons, we may extend the return window. Check our website or contact customer service for details.
Exchange Policy
If you receive a defective, damaged, or incorrect item, you are eligible for an exchange at no additional cost. Contact our customer service team within 15 days of receiving the product to initiate an exchange.
Exchange Process:
- Pack and ship the item back to us via USPS using the original packaging (if available).
- Once we receive and inspect the returned item, we will ship a replacement at no extra cost.
Bulk Orders
For bulk orders, exchanges are available only for items that arrive damaged. We will replace only the damaged quantity, not the entire order.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Items that are not in their original, unused condition.
- Items not purchased from readforgepath.com.
Refund Policy
If your return or exchange request is approved, the refund will be issued to the original payment method within 2-3 business days after we receive and inspect the returned item.
Cancellation Policy
Orders can be canceled before they are shipped. Once the product has been shipped, cancellations are not possible, and the return policy applies. To cancel an order, contact our customer service team immediately at [email protected].
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact our customer service within 48 hours of receipt at [email protected]. Provide images or proof of the issue, and we will initiate an exchange or refund as appropriate.
Customer Responsibilities
- Ensure returned items are packed securely to prevent damage during shipping.
- Ship returns via USPS to the return address provided in your email confirmation.
- Retain proof of return shipment until the refund or exchange is processed.
Contact Us
For inquiries or issues regarding returns, refunds, or exchanges, please contact us at [email protected]. We aim to resolve all queries promptly and efficiently. Our policy is accessible in our website footer, returns page, and other prominent locations on readforgepath.com for your convenience.